A process-based approach to management of the enterprise

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DOI Доступ к ресурсу на сайте издателя			10.1051/shsconf/20162801088

Title: A process-based approach to management of the enterprise
Creator: Ryzhakina, Tatiana
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Koroleva, Natalia
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Makasheva, Natalia P.
Date: 2016
DOI: 10.1051/shsconf/20162801088
Description: Establishing an efficient management system is an especially pressing issue for machinery industry as a basic sector of economy in a country. The present paper considers establishing a management system oriented towards increasing enterprise value and customer satisfaction through the integration of process-based management and a Balanced Scorecard. An integrated management system enables structuring of organization processes, redesigning them with regard to external changes as well as applying a balanced scorecard connecting functional units by means of defining strategic objectives and measurable indicators detailing and controlling these objectives and thus increasing the efficiency of processes orienting an organization towards a customer.

Created: 22-11-2016

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Факультет психологии A process-based approach to management of the enterprise