Business process management in order fulfillment growth in e-commerce

Эндаумент фонд ТГУ!
Впиши своё имя в историю университета
- Сделать пожертвование -

Add to "Quick Collection"

Description	Size	Format
Business process management in order fulfillment growth in e-commerce	592 KB	Adobe Acrobat PDF	Read	Download
DOI Доступ к ресурсу на сайте издателя			10.17223/19988648/70/12

Title: Business process management in order fulfillment growth in e-commerce
Title: Управление бизнес-процессами в росте выполнения заказов в сфере электронной коммерции
Creator: Peirov, Omid
|
Cherepanova, Natalia V.
Date: 2025
DOI: 10.17223/19988648/70/12
Description: This study explores the role of business process management (BPM) strategies in enhancing order fulfillment efficiency for e-commerce businesses. Order fulfillment, a critical factor of customer satisfaction, often faces challenges such as order cancellation, delayed processing, missed delivery schedules, and damaged product received by the customer. BPM offers a framework for improving efficiency by redesigning workflows, enhancing communication, and optimizing supply chain processes. This research concludes that integrating BPM tools and strategies not only improves operational efficiency but also supports sustainable growth and customer satisfaction in e-commerce.